SMART Book

Want to develop your people into your biggest asset?

In a service based business often the salary costs are the biggest figure on the balance sheet. It has been proven that a happy team deliver excellent customer service which maximises client retention and directly improves bottom line profit. Not only that but improved team happiness reduces absenteeism and increases retention, all of which save your business money.

All too often though businesses fail to develop their employees into a cohesive and effective team. This new book is designed to give you the strategies to do just that and maximise the best possible return on your investment.
‍

Building teams the SMARTer way

Your personal guide to help you maximise the potential of your employees, and get the best return for your investment. The book is not the kind of book that you will read and simply put back on the shelf. It is designed to be interactive and used as a workbook, with thought provoking questions to guide you through a process.

There are even opportunities to make notes as you go along. But it doesn’t stop there! Once you have made some notes then you need to take some action and take steps forward.
If at any point you are unsure of the best thing to do then pick up the phone and call me on 0114 2219054 or email me joanne@smartsupportforbusiness.co.uk.

I would love to help you get started.

About the author

Joanne started out her coaching life by working for a company supporting accountants to improve their businesses. Over the course of 10 years Joanne was inspired by several influential speakers, as well as many of the business owners she worked with. One of the challenges Joanne undertook was to study for a degree part time, whilst working in a full time job. Her particular areas of focus during her studies were people and organisation management; leadership and the motivation of individuals in a small business.

This book is designed for the business owner that has so much to do and so little time, but yet still wants to know how to have happy employees and get the very best out of them. There are hundreds of books that you could read that will help you learn how to get the most from your employees. So Joanne created this book to give you the shortcut and to share with you the fundamentals you need to build an effective team, by drawing together all of her experience and research.

What it covers

Your role as a business owner

A concise exploration of the difference between leadership and management and the different leadership styles

Getting the foundations right

An overview of the concepts of having a business mission and vision and how they can enthuse and engage teams.

Understanding your people

Introducing the concept of DiSC profiling and how this can help with building high performing teams.

Building an effective team

Exploring the difference between having staff and a team and introducing the concepts and a structure to build a high performing team.

Engaging and leading your people

Introducing the difference between commitment and engagement and how you can impact this through your leadership.

Keeping your team motivated

Exploring the concepts of reward and recognition and examples of how to use these to best motivate your team.

Building effective communication processes

An overview of the three types of communication needed to engage and motivate your people.

How to give your team autonomy

An introduction to the foundation for autonomy and the two main areas where autonomy can be given.

Overcoming the recruitment headache

An overview of an effective recruitment process that has been proven to be successful.

Bringing it all together

Closing thoughts and a reminder of the key steps to building a high performing team.

Readers are singing our praises.

Joanne truly believes in helping accountants archive the best that they want to be. And she is outstanding in helping her clients achieve this. She is true professional. One of life's hidden gems.

Joanne truly believes in helping accountants achieve the best that they want to be. And she is outstanding in helping her clients achieve this. She is true professional. One of life's hidden gems.

Paul Miller

Cornish Accounting Solutions

I recently approached Joanne as I needed advice and guidance in setting my companies values and mission statement. Joanne was a great help in guiding me through the process, discussing the different options and the greater meaning behind the values and the mission statement. I would highly recommend Joanne to anyone who is looking to implement key values in the business as well as updating them.

I recently approached Joanne as I needed advice and guidance in setting my companies values and mission statement. Joanne was a great help in guiding me through the process, discussing the different options and the greater meaning behind the values andthe mission statement. I would highly recommend Joanne to anyone who is looking to implement key values in the business as well as updating them.

‍

John Roberts

East Yorkshire Insurance Brokers

Jo’s expertise, particularly when it comes to dealing with people and teams, brings an extra dynamic to our business that we simply don’t have in-house.

Jeff Windsor

Davey Grover Ltd

I have just read this wonderful book and I can highly recommend it. Having managed teams in the past, this book demonstrates the fundamentals in creating and managing the best performing team.

Fiona Pateman

First Title Insurance

Joanne offers refreshingly candid insights into leadership and getting the most out of people. I’d recommend this book as an invaluable read to anyone running a people business.

Adrian Mullins

CuraCare Limited

Joanne is excellent at what she does. Not only is she passionate but she driven and committed to helping her clients above and beyond the call of duty. I have always enjoyed working with Joanne as she is thoughtful, caring and diligent in her approach.

Joanne is excellent at what she does. Not only is she passionate but shedriven and committed to helping her clients above and beyond the call of duty.I have always enjoyed working with Joanne as she is thoughtful, caring and diligent in her approach.

Shaz Nawaz

AA Chartered Accountants