Last week I talked about using DISC Profiling to understand your skills and build the right team of people around you to delegate work to.
But, how many times have you delegated something to someone only for it then not to be done properly…
Or worse still, not done at all?
Often though people think that delegation is simply telling someone what it is you want them to do.
But it is more than that.
There are some simple steps you can follow to improve the success of delegation…
- Communicate the reason why. There are two sides to this that you need to explain, they why the task is important to you or the business and also why they are the best person to do it. Using phrases like “when you did this last time” will also build their confidence.
- Describe the outcome that you would expect. By doing this you are creating a picture in your employee’s mind that they can work towards.
- Explain the resources that they have available to them to complete the task. This could be agreeing a monetary budget, a time allocation or even the other people in the team that they can have to help.
- Agree the deadline that they need to work to
- Check for understanding. Ask them “what have I not gone through in enough detail?” By phrasing the question in that way you are encouraging them to ask for any more information that they might need. Rather than them feeling that they haven’t understood properly you are suggesting instead that you perhaps haven’t gone into enough detail. That means they are more likely to ask if they aren’t sure.
- Set controls. By agreeing on some milestones that need to be achieved you are able to check on progress and offer any further reassurance and support along the way
- Offer encouragement. People like doing things that they feel good about, that they have confidence in their ability to do and for people they like.
- Review and give feedback. After the task has been completed make sure you not just review but give feedback on what worked well and what could be done differently next time. Offer suggestions on how to make things simpler next time for example. But remember point 7 when you do this!
A final thought would be to consider creating a system or process the tasks that you want to delegate. I will cover more on systems in a future blog.
So ask yourself…
What tasks could you delegate to someone else using this approach? Identify one thing and give the system a try.
I would love to hear how you get on.