Autonomy and accountability…

Last time I talked about the different kinds of autonomy, the Results Only Work Environment and the need to set boundaries so that your employees are accountable for their results. If you haven’t already read that blog then you can read it here. Once you have read...

Same problem?

In business and in life we often face problems or situations that seem challenging. But who do we talk to about them? Having someone to listen, offer support, encouragement and even advice is always important, but especially so when times are hard. When I say ‘times...

Dealing with difficult customers part 2…

Last week I talked about giving your people some authority to deal with difficult customers without manager approval. If you missed it you can read it here. But what do you do if this does not calm the client? In those cases, or in situations that seem particularly...

Communication to solve problems….

Every business, no matter how successful, experiences problems of some kind somewhere along the line. Problems are normal…customers who are not paying on time, not getting enough sales leads, or team members not working as hard as you would like. From my...

Is your business resilient enough…

Is your business resilient enough… By that I mean are you able to face challenges and respond appropriately? When a client leaves, how do you respond? Do you get upset and take it personally, even when you know you have serviced the customer well? Do you always think...