by Joanne | Oct 1, 2014 | Uncategorized
Last time I talked about the different kinds of autonomy, the Results Only Work Environment and the need to set boundaries so that your employees are accountable for their results. If you haven’t already read that blog then you can read it here. Once you have read...
by Joanne | Apr 15, 2014 | Uncategorized
In business and in life we often face problems or situations that seem challenging. But who do we talk to about them? Having someone to listen, offer support, encouragement and even advice is always important, but especially so when times are hard. When I say ‘times...
by Joanne | Mar 12, 2014 | Uncategorized
Last week I talked about giving your people some authority to deal with difficult customers without manager approval. If you missed it you can read it here. But what do you do if this does not calm the client? In those cases, or in situations that seem particularly...
by Joanne | Feb 26, 2014 | Uncategorized
Every business, no matter how successful, experiences problems of some kind somewhere along the line. Problems are normal…customers who are not paying on time, not getting enough sales leads, or team members not working as hard as you would like. From my...
by Joanne | Jan 24, 2014 | Business Development, Personal Development, Uncategorized
The only way of discovering the limits of the possible is to venture a little way past them into the impossible. I saw this photo and it made me think… Imagine you are sat looking out to sea, to the point where the sky meets the sea in a seemingly straight line, the...
by Joanne | Jan 21, 2014 | Uncategorized
Is your business resilient enough… By that I mean are you able to face challenges and respond appropriately? When a client leaves, how do you respond? Do you get upset and take it personally, even when you know you have serviced the customer well? Do you always think...
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