Want to develop your people into your biggest asset?
In a service based business often the salary costs are the biggest figure on the balance sheet. It has been proven that a happy team deliver excellent customer service which maximises client retention and directly improves bottom line profit. Not only that but improved team happiness reduces absenteeism and increases retention, all of which save your business money. All too often though businesses fail to develop their employees into a cohesive and effective team. This new book is designed to give you the strategies to do just that and maximise the best possible return on your investment.
Building teams the SMARTer way
Your personal guide to help you maximise the potential of your employees, and get the best return for your investment.
The book is not the kind of book that you will read and simply put back on the shelf. It is designed to be interactive and used as a workbook, with thought provoking questions to guide you through a process. There are even opportunities to make notes as you go along.
But it doesn’t stop there!
Once you have made some notes then you need to take some action and take steps forward. If at any point you are unsure of the best thing to do then pick up the phone and call me on 0114 2219054 or email me joanne@smartsupportforbusiness.co.uk.
I would love to help you get started.
Joanne started out her coaching life by working for a company supporting accountants to improve their businesses. Over the course of 10 years Joanne was inspired by several influential speakers, as well as many of the business owners she worked with. One of the challenges Joanne undertook was to study for a degree part time, whilst working in a full time job. Her particular areas of focus during her studies were people and organisation management; leadership and the motivation of individuals in a small business.
This book is designed for the business owner that has so much to do and so little time, but yet still wants to know how to have happy employees and get the very best out of them. There are hundreds of books that you could read that will help you learn how to get the most from your employees. So Joanne created this book to give you the shortcut and to share with you the fundamentals you need to build an effective team, by drawing together all of her experience and research.
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Joanne offers refreshingly candid insights into leadership and getting the most out of people. I’d recommend this book as an invaluable read to anyone running a people business.
Adrian MullinsI have just read this wonderful book and I can highly recommend it. Having managed teams in the past, this book demonstrates the fundamentals in creating and managing the best performing team.
Fiona Pateman