Conflict and why it happens in business

One of the most challenging aspects of running a business is that of leading and managing a team. But possibly the thing most business owners fear, in the arena of teams, is managing conflict. Avoiding the potential for conflict strengthens the need for clear and...

Staff your team

Throughout my working life one of the words, which is most often used by employers, that really irks me is the word staff. For the longest time I didn’t really understand why, then two things happened. Firstly I worked with a former accountant called Jonathan Holroyd,...

Mission statements

One of the fundamentals of business is to start with the ‘why’ your reason for being in business, or your mission statement.  You need to communicate this before you get into the how you fulfil your purpose, through the products and/or services that you offer. To help...

Start with why…

In business one of the most common phrases I hear is that employees and even clients don’t ‘get what we do’.  Clients can be unappreciative and employees never seem to give their all to their work. This is caused by many different things, but when I come across...

What are your employees not telling you?

As difficult as it might be to hear this… ….no matter how good a leader you are and no matter how committed your employees are… …there will be things that they are not telling you. How do I know? Quite simply from the work that I have been...