by Joanne | Mar 26, 2014 | Business Development, Leadership, Results, Teams
One of the common frustrations of business owners is that their people don’t seem to achieve as many of their goals as they would like. When you ask more questions around this, generally the real problem becomes evident. Firstly, it is worth mentioning that most...
by Joanne | Mar 19, 2014 | Business Development, Leadership
Anyone who has been around a young person will be familiar with the question why, as they all seem to go through a phase where that is their favourite question. Recently though I read an article that changed my opinion on the benefits of the question. Think for a...
by Joanne | Mar 12, 2014 | Uncategorized
Last week I talked about giving your people some authority to deal with difficult customers without manager approval. If you missed it you can read it here. But what do you do if this does not calm the client? In those cases, or in situations that seem particularly...
by Joanne | Mar 5, 2014 | Teams
I am sure you will have heard the saying “the customer is always right”, it is one that is widely used. But is it true? Sometimes, customers are unreasonable or maybe even rude, perhaps to your people if not you. So, what do you do with those difficult customers?...
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