by Joanne | Dec 9, 2013 | Business Development, Leadership, Teams
“You have to treat your employees like customers… When you treat them right, then they will treat your outside customers right.” Herb Kelleher (Southwest Airlines) (Herb Kelleher–Former CEO Southwest Airlines William-Thomas-Cain-Getty-Images) On first reflection that...
by Joanne | Dec 2, 2013 | Business Development, Leadership, Teams
Keeping your key people is important for any business. When they leave not only do they take with them all their knowledge, but also there are the additional costs of recruiting and training a new person. Often those leaving will suggest that they are doing so...
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